COVID-19 SHIPPING UPDATES

PLEASE NOTE THAT OUR PRODUCTS ARE DELIVERED FROM DIFFERENT FULFILLMENT CENTERS. CERTAIN PRODUCTS PURCHASED DURING THIS TIME MAY BE DELAYED DUE TO BUSINESS INTERRUPTIONS DUE TO LOCAL REGULATIONS REGARDING COVID-19. WE ARE DOING OUR BEST TO ESTIMATE ANY POTENTIAL DELAYS IN SHIPMENTS AND WILL UPDATE YOU ACCORDINGLY.

CURRENTLY OUR CUSTOM ORDER AND DELIVERY TIMES ARE LONGER THAN USUAL. YOU CAN EXPECT AN ADDITIONAL 7 -15 BUSINESS DAYS ON MOST ORDERS. 

WE APOLOGIZE FOR ANY INCONVENIENCE AND APPRECIATE YOUR CUSTOMER LOYALTY AS WE WORK CLOSELY WITH OUR SUPPLIERS AND  FULFILLMENT CENTERS TO SAFELY SHIP YOUR ORDERS IN THESE TRYING TIMES.

  

SHIP UPON COMPLETION/FULFILLMENT

Items ship at time of completion/fulfillment and therefore may not arrive together. You will be notified via email to track your order as it ships. Please review shipping lead-times by product/item below.

 

IN-STOCK ITEMS

In-stock items are shipped via USPS/Fed Ex Ground Delivery Services and will arrive within 3-10 business days of receipt of the order. Business days do not include weekends and holidays. 

 

BACKORDERED/TEMPORARILY OUT OF STOCK ITEMS

We work hard to maintain inventory on all of our products. However, sometimes we may experience higher than expected demand volumes for a particular item. You will be notified via email as to the status of backorder/temporarily out of stock items from your order.

Please contact Customer Care Toll Free, Monday - Friday, 9AM - 4:30PM EST at (833) 233-5944 or via email at customercare@liliannrey.com if you have any questions regarding your backorder/temporarily out of stock item.

 

CUSTOM ORDERS

Please allow extra delivery time for all Custom Made To Order items. Custom orders will ship within 5 - 7 weeks. All items within the Design Your Bed Program and Design Your Bath Program are considered custom. We will notify you by email when your item ships. 

 

UNEXPECTED SHIPPING DELAYS 

We cannot be held responsible if we are unable to perform due to events outside of our control, including but not limited to delays due to natural disasters or weather-related delays, work stoppages from our vendors or suppliers and other unexpected circumstances.

 

PO Boxes & APO BOXES

Unfortunately, we do NOT ship to PO and APO Boxes at this time. All orders must be shipped to a physical address.

 

INTERNATIONAL ORDERS (INCLUDING CANADA)

At this time we only ship to the United States, Puerto Rico and Virgin Islands.

 

DAMAGED ITEMS

While extremely uncommon, manufacturer defects or damages to items in transit can occur. Please inspect all items upon delivery and report all defects/damages to Customer Care Toll Free, Monday - Friday, 9AM - 4:30PM EST at (833) 233-5944 or via email at customercare@liliannrey.com. We PROMISE to resolve the issue your to your satisfaction.

 

PAYMENT POLICY

Custom Order Items - Your credit card is charged at time your order is processed for production. Please review our Return + Cancellations policies prior to placing your order.

All Other Items - Your credit card is charged at time of shipping.

 

RETURNS AND CANCELLATIONS

Please visit our Return + Cancellations page for information on our policies. 

 

SHIPPING RATES AND FEES

Our shipping rates and processing fees cover the processing, handling, packing and delivery of your parcel. Surcharges may apply to some items and will be charged in addition. Surcharges for items are noted within the product description.

Shipping Rate to the continuous United States (effective August 1, 2019):

Order Total	Standard Delivery	2nd Day Shipping (RUSH)
$0.00 - $15.00	$4.50	$29.50
$15.01 - $30.00	$9.00	$34.00
$30.01 - $50.00	$10.00	$35.00
$50.01 - $70.00	$14.00	$39.00
$70.01 - $90.00	$13.50	$38.50
$90.01 - $125.00	$15.50	$40.50
$125.01 - $200.00	$23.00	$48.00
$200.01 - $300.00	$30.00	$55.00
$300.01 - $400.00	$38.00	$63.00
$400.01 - $500.00	$48.00	$74.00
$500.01 - $750.00	$68.00	$94.00
$750.01 - $1,000.00	$87.00	$113.00
$1,000.01 - $1,500.00	$135.00	$175.00
$1,500.01 - $2,000.00	$160.00	$221.00
$2,000.01 - $2,500.00	$200.00	$271.00
$2,500.01 - $3,000.00	$225.00	$325.00

 

 

 

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